Our Values
Five VALUES for generating performance and progress
Why has the Euler Hermes group created a guide to values?
Some view values as the company’s DNA, while others see them as guidelines or a state of mind. Whatever perception any of us may have, however, leadership values serve a double purpose. Guiding our actions, they support growth and help ensure that it lasts. Steering us forward, they enable us to advance together towards a common goal in which the client, more than ever, is the focus of our efforts and innovation is our driving force. These values serve as a powerful link between our Group and its parent company, Allianz, whose vision, culture and ambition we share.
Our Group’s strategy will win support if it is clearly understood by everyone. Our company’s success relies first and foremost on our employees’ sense of belonging and commitment. For this reason, our top priority is to make our strategy 100% transparent, to explain what it means and to demonstrate its practical benefits. This open approach, therefore, commits us to “say what we do and do what we say".
Excellence is in the “genes” of the Euler Hermes Group. It is one of our core assets, a key component not only of our identity but also of our commitment, our promise to the market. Excellence drives progress on an ongoing basis, enabling us to meet the challenges of a fast-paced and ever-changing environment.
Once the Group’s objectives are clearly established and shared, each employee must and should help put them into practice by making sure that excellence is a priority at every moment. To promote this culture of progress, our managers are always available to help their teams. The most convincing initiatives are encouraged and rewarded.
How can we raise the bar on service quality and convenience? How can we convert innovation into benefits for our clients? How can we turn our clients into ambassadors for the Euler Hermes brand who will spontaneously recommend us? To meet these challenges, we must show exceptional empathy; we must literally put ourselves in our clients’ shoes.
Always striving to do more for our clients: that may seem obvious to many of our employees. But the Group’s growth objectives and the increased competition we are facing are such that we cannot be only satisfied with the regular improvement of our Customer Performance Index.
Because our Group is operating in an increasingly complex environment, it demands a high level of excellence from its employees. In return, it makes a commitment to respond favourably to their desire for professional or geographic mobility as long as they identify a need within one of the Group’s entities. With this approach, we all come out winners.
We want to support every staff member’s decision to participate in the great Euler Hermes adventure. To do so, our responsibility as an employer goes well beyond the simple management of human capital. Over the medium- to long-term, our approach will be measured against the yardstick of sustainable growth, secure employment and labour relations based on trust in a climate that fosters progress, innovation and employee fulfilment.
Working together to achieve success means sharing both objectives and resources. To move confidently towards the future, the Group has adopted “trust” as its credo. That’s not surprising when you’re the global leader in credit insurance: a relationship of trust is the key to dynamic business growth, because successful trade relies on the ability of each party to meet its commitments.
All together
Historic founder or very young entity, central teams, network, agents, information or claims offices, direct sales forces, risk offices, small or large business unit, whatever the name, whatever the responsibility, we all are part of the Euler Hermes Group and all deserve the same respect.
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